Refund Policy

Last Updated: June 10, 2025

At Patriot Memorial Services, we take pride in creating deeply personal, handcrafted memorial designs. Because each product is custom-made and emotionally sensitive, we have a firm but fair refund policy outlined below:

Non-Refundable Deposits

A 50% deposit is required to begin all custom design projects.
This deposit is non-refundable, as it covers time, planning, and creative labor invested from the start.

Custom Products Are Non-Refundable

Due to the personalized nature of our services (names, dates, imagery, design direction), custom items cannot be returned or refunded once:

Design work has begun
Digital files have been delivered
Physical production (printing, engraving, airbrushing, etc.) has started

This applies to:

Memorial videos
Apparel
Urn or casket artwork
Printed materials
Keepsakes and engraved items

Eligible Refunds

You may be eligible for a partial refund if:

You cancel the order before design work begins
A scheduling conflict prevents us from starting the project
We are unable to complete your project due to an emergency or illness on our end

Revision & Approval Policy

We provide a review stage for all projects. It is your responsibility to:

Review and approve proofs carefully
Submit all names, dates, and photos accurately
Request any changes before final approval

Once approved, no further edits or refunds will be permitted.

Lost or Damaged Shipments

If a product is damaged in shipping, contact us within 48 hours of delivery with photos.
We will work with the shipping carrier and provide a replacement if warranted.
Refunds are not issued for carrier delays or incorrect shipping information provided by the client.

Questions or Concerns

We’re here to support you during difficult times.
Please contact us directly with any issues—we’ll do our best to resolve them respectfully.

Email: [Insert Email]
Phone: [Insert Phone]
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